Company announces the addition of managed support to its UK cloud service, providing customers with 24x7x365 managed services and competitive SLAs.
Rackspace Hosting, a web hosting company, yesterday announced the addition of managed support to its UK cloud service, providing customers with 24x7x365 managed services and competitive Service Level Agreements (SLAs). The new UK offering extends monitoring and troubleshooting support to its scalable on-demand Cloud Servers.
The company states that it has over 4,000 customers using its UK cloud infrastructure as demand for pay-as-you-go computing has been steadily growing. Cloud Servers with managed service level provides IT scalability with the assurance of support from its dedicated support teams offering around-the-clock management and guidance. The service is already available in the US and the UK service will unite these tried and tested support techniques with UK-specific expertise.
It further states that Managed Services for the UK Cloud provides a suite of features including:
24x7x365 rapid response to monitoring alerts that are sent to customers and the company's support team. If customers choose, the company can be authorized to troubleshoot problems before customers even know about it.
Key operating system and application infrastructure support to the following operating systems: MS Windows 2008 R2 Enterprise 64-bit, Ubuntu 10.4, (Lucid Lynx), Red Hat Enterprise Linux 5.4, CentOS 5.5 and key applications, including Apache, MySQL, PHP; .Net/IIS; Microsoft SQL Server Standard Edition 2008 R2.
Technical guidance that can help customers plan for future growth and maximize their current cloud environment.
Admin Level Access is provided to Cloud Servers customers so they can maintain full control at all times. In addition, the company will also maintain access so support teams can troubleshoot and resolve issues in real-time.
Anytime, anywhere accessibility provides customers with the ability to reach their support team via phone call, chat, or e-mail, and to submit service tickets. The company will proactively work on issues based on alerts and can also support customers who are trying to resolve their own issues with the built-in management tools. It also maintains responsibility for network and hardware uptime.
Rackspace Managing Director David Kelly said, "There are many companies that want to gain the benefits of cloud but lack the expertise in-house to manage and monitor it. Rackspace managed services for cloud is aimed at helping these organizations transition to cloud to gain the on-demand availability, flexibility and scalability that cloud promises, but without needing to recruit expensive IT specialists."
Managed Cloud hosting has gained a stronger standing in the cloud computing world thanks to the active participation of enterprises in recent years. The cloud’s success lies in its potential to significantly impact IT costs through direct costs savings, save time in development and deployment, and to save resource allocation overheads.
ReplyDeleteManaged Cloud Services I Managed Cloud