Company adds customer service cloud offering to its Public Cloud.
Oracle, a provider of software for information management, yesterday announced that it has entered into an agreement to acquire RightNow Technologies, Inc., a provider of cloud-based customer service, for USD 43.00 per share or approximately USD 1.5 billion net of RightNow's cash and debt. RightNow's Customer Service Cloud helps organizations deliver customer experiences across call centers, the web and social networks. Together, the company and RightNow can enable a superior customer experience at every contact and across every channel.
The company says that the Board of Directors of RightNow Technologies has unanimously approved the transaction. The transaction is expected to close by late 2011 or early 2012, subject to RightNow stockholder approval, certain regulatory approvals and customary closing conditions.
"Oracle is moving aggressively to offer customers a full range of cloud solutions including sales force automation, human resources, talent management, social networking, databases and Java as part of the Oracle Public Cloud," said Thomas Kurian, Executive Vice President, Oracle Development. "RightNow's leading customer service cloud is a very important addition to Oracle's Public Cloud."
"RightNow's products add leading customer experience capabilities that help empower companies to interact with and provide a consistent experience to customers across channels," said Greg Gianforte, CEO, RightNow. "We look forward to combining our complementary capabilities along with maintaining and expanding our presence in Bozeman, Montana in order to better service our customers."
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