Delivers same high-quality system operations as in Japan at a low price.
Fujitsu, a technology services and solutions provider, recently announced the immediate availability of its new Remote Infrastructure Management service, which delivers high-quality system operations at a low price through offshore facilities.
The company articulates that the new service, operated by India-based Fujitsu Consulting India (FCIPL), remotely handles the operational oversight of customer systems. By bringing together a wide range of technologies and expertise from within the company group, the service enables high-quality system operations that overcome common concerns regarding offshore services, such as differences in language, culture, and technology. In addition, because the service is available at a low price, customers can cut their system operations costs and optimize operations from a managerial perspective, such as by shifting operational staff to focus on core business tasks.
It claims that in recent years, as multi-vendor system environments have become more common, so have the troubles associated with them. This has led to greater demand for higher-quality operations services. On the other hand, due to the increasingly complex and larger-scale systems, operational support has become more expensive and work-intensive, resulting in a greater burden on customers. This combination of factors is what has prompted the company to offer Remote Infrastructure Management service, which delivers high-quality system operations at a low price through offshore facilities. Its own in-house experience with this service has shown that it can cut costs for systems where it is employed by roughly 20% over a three-year period.
The company mentions that it has previously delivered offshore system operations services from offices in India, the Philippines, and Russia to English-speaking customers in Europe and North America. The company is now leveraging this know-how at FCIPL - a Fujitsu Group company based in Pune, India - to offer services in both English and Japanese to Japanese companies. With a large number of highly competent and Japanese-proficient engineers at FCIPL, Japanese customers can utilize the new services with peace of mind.
It avers that the Service features include:
High-quality, low-cost system operations services
Robust operations technology helps put customers' minds at ease regarding service quality issues
System operations that maintain an advanced level of security
The company says that Service Menu offers the following options:
System monitoring
Utilization management
Backup management
Performance management
Security management
Version/release management
Service management
It adds that the Remote Infrastructure Management service is available with immediate effect.
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