Businesses gain another tool for providing superior customer service with SmarterTrack.com.
SmarterTools Inc., an information technology management software provider, yesterday announced that it has launched SmarterTrack.com so companies can use its SmarterTrack help desk software in the cloud and engage with customers on their preferred communication channels. The SaaS-delivered help desk and customer service software is scalable to help even the fastest growing businesses maintain the highest levels of service. The company adds that all features are provided for only $15 per agent/month and a free 30 trial is available on its website.
It says that features of the SmarterTrack service include:
Ticket system
Live chat
VoIP integration and call logging
Time logs
Branding and language support
Task management system
Customer portal
Knowledge base
Reporting and surveys
Event system that can be triggered off any action
"Tens of thousands of companies already trust the installed version of our help desk software for their customer service, sales and support needs. Now we're bringing SmarterTrack to the cloud and offering it as Software-as-a-Service, so organizations can benefit from the same customer service platform without worrying about managing servers, hardware or software updates," said Tim Uzzanti, CEO of SmarterTools Inc.
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